David
Ramirez
I am a highly energetic and motivated student seeking an entry-level programmer position in IT with an emphasis on programming or development utilizing excellent troubleshooting and communication skills.
Experience
Passenger Service Specialist
Issued airline tickets for clients, checked for specific flight destinations, preparing itineraries accordingly. Revising documentation and ensuring the customer has everything necessary to travel, operated a passenger boarding bridge for incoming and outgoing flights. Took various types of payments for different products and was in charge of making a detailed daily report on earnings and statistics on those earnings.
Location: Miami Int Airport, FL
Inside Sales Representative
Offered a diverse portfolio of products to everyday customers, assigning dates and installation dates, setting up correct expectations for each client. Managed a high volume of calls, managing all the central divisions.
Location: Miami, FL
Customer Service Representative
Managed accounts all over the United States and abroad (international customers). Was trained and specialized in customer service, online banking, and sales representative. Calls managed were taken in Spanish and English.
- Managed customers with multiple accounts, including business accounts.
- Managed deposit accounts, CDs, loans, credit cards, lines of credit, treasury accounts.
- Provided training to a selected group to become online banking trained.
- Used platforms such as Lenovo, Client Vista, and Salesforce.
- Trained in using and guiding customers through Fiserv’s service known as “bill pay and pop money”.
- Managed personal and private information on a day-to-day basis.
- Account could vary or be in a negative status, all the way to cap over one million dollars per account.
Translator
Translation of documents from English to Spanish. Translation of documents from Spanish to English. Creation of documents in English sent out for pending approval.
Location: Bogota, Colombia
Radio Operator
Provide support to truck drivers with incoming merchandise. Supervise live GPS routing for trucks within the area.
Location: Bogota, Colombia
Human Resources Assistant
Organizing paperwork for new hires. Sending information to corresponding entities for new surveillance contracts. Creation of archive for all previous employees (required by Colombian law).
Location: Bogota, Colombia
Education
Miami dade college
GPA: 3.7
AWS Certified Cloud Practioner
Skills
- English - Native/Bilingual
- Spanish - Native/Bilingual
- Portuguese - Intermediate
Interests
I have a diverse range of interests that complement my professional endeavors:
- Outdoor Activities: I enjoy spending time outdoors, whether it's hiking, running, or simply exploring nature trails.
- Fitness Enthusiast: Regular workouts at the gym are a vital part of my routine. I believe in maintaining a healthy body to support a productive mind.
- Lifelong Learning: I have a passion for continuous learning and personal development. Currently, I'm keen on mastering new languages, with Portuguese being my latest endeavor.
- Travel: I am an avid traveler and have explored numerous countries out of sheer passion. Experiencing different cultures and landscapes enriches my perspective and fuels my creativity.
- Academic Pursuits: As a dedicated student, I am currently pursuing an associate's degree in computer science and will soon transition into a bachelor's program. I am eager to apply and enhance my skills in real-world scenarios and am actively seeking opportunities to showcase my talents.
Projects
Login and Register form using netbeans and Sql
Registration Form: Users can register by providing necessary information such as username, email address, and password. The system ensures data validation to maintain data integrity and prevent errors during registration. Login Form: Registered users can securely log in using their credentials. The system authenticates users against the stored credentials in the database, ensuring only authorized users gain access. SQL Database Integration: The system utilizes SQL database to store user information securely. This integration allows for efficient data management, retrieval, and storage. Username Validation: Before registration, the system performs username validation to ensure uniqueness and adherence to predefined criteria. This validation process prevents duplicate usernames and maintains data consistency within the database.
Project Title 2